Question 1

What states do you serve?

Accepted Answer

We serve patients in 49 states. We do not currently serve residents of California. Providers are licensed in the state where you are located at the time of your consultation.

Question 2

Who are your pharmacies?

Accepted Answer

Prescriptions are dispensed by Rush Pharmacy, a licensed compounding pharmacy (https://rushpharmacy.com/).

Question 3

Who is your provider network?

Accepted Answer

Medical services are provided by licensed clinicians affiliated with LocumTele (https://locumtele.org/), an independent provider network.

Question 4

How does the consultation work?

Accepted Answer

You complete a medical intake online covering your history, current medications, and goals. A licensed provider in your state reviews it and may follow up by message or video. If treatment is appropriate, they issue a prescription. If it isn't, they'll tell you why and what alternatives may fit. There is no obligation to continue at any point.

Question 5

How long does shipping take?

Accepted Answer

Once a prescription is issued and the pharmacy fills it, orders typically ship within 2–5 business days and arrive within 2–3 business days of shipping. Medication ships cold-chain in discreet, temperature-controlled packaging with tracking. Timelines can vary by state and pharmacy volume.

Question 6

What is your refund policy?

Accepted Answer

Consultation fees are refundable if a provider determines you are not a candidate before any medication is dispensed. Because prescription medications cannot be returned or restocked once shipped, dispensed medication is non-refundable except in the case of a shipping error or damaged product — contact support within 7 days of delivery and we'll make it right. Full details on our Returns & Refund Policy page.

Question 7

How are compounded medications reviewed?

Accepted Answer

Compounded medications are prepared by a licensed compounding pharmacy pursuant to a valid prescription for an individual patient with a documented clinical need. They have not been reviewed by the FDA for safety, effectiveness, or quality. Your provider will discuss whether a compounded formulation is appropriate for you.

Question 8

Can I cancel or change my plan?

Accepted Answer

Yes. You can pause or cancel through your account or by contacting support before your next fill date. Dose changes are made by your prescriber, not selected on your own.

Question 9

What if I have side effects?

Accepted Answer

Message your care team through your account. For medical emergencies, call 911.

Questions, answered plainly

Eligibility & Coverage

Getting Started

Shipping & Fulfillment

Billing & Plans

Medications & Safety

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