Shipping Policy

Last updated: September 15, 2026

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This policy explains how medication ordered through the Service operated by EverWell Health LLC ("EverWell Health," "we," or "us") is prepared and shipped. It supplements our Terms and Conditions.

When Shipping Begins

Nothing ships until a licensed provider has reviewed your medical intake and issued a valid prescription. Once the prescription reaches the pharmacy, the pharmacy prepares and fills it. Orders typically ship within two (2) to five (5) business days of the prescription being issued, and typically arrive within two (2) to three (3) business days of shipping.

These timelines are estimates, not guarantees. They can vary with your state, pharmacy volume, weather, and carrier delays.

Where We Ship

We ship to street addresses in the 49 states where our provider network is licensed. We do not ship to residents of California. We do not ship to P.O. boxes for temperature-controlled medication, and we do not ship internationally.

Packaging and Cold Chain

Medication that requires refrigeration ships cold-chain in insulated, temperature-controlled packaging with a coolant pack. Packaging is discreet and does not identify its contents on the exterior. Every shipment includes tracking, which is emailed to you when the label is created.

Refrigerate temperature-sensitive medication promptly on arrival, following the storage instructions included with your shipment.

Delays, Damage, and Lost Shipments

If tracking shows your package as delayed, if it arrives damaged, or if it arrives outside its required temperature range, contact us at support@everwh.com within seven (7) days of the delivery date with your order number and photographs of the packaging and product. We will arrange a replacement shipment or a refund as described in our Refund & Cancellation Policy.

If a shipment is returned to the pharmacy because the address was incorrect or undeliverable, we will contact you to confirm a corrected address. A reshipment fee may apply.

Address Changes

Update your shipping address in your account before your next fill date. Address changes made after the pharmacy has filled an order cannot be applied to that order.

Contact

Questions about shipping:

Email: support@everwh.com

EverWell Health LLC