Refund & Cancellation Policy

Last updated: September 15, 2026

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This policy explains how consultation fees, medication charges, subscriptions, and refunds work when you use the Service operated by EverWell Health LLC ("EverWell Health," "we," or "us"). It supplements our Terms and Conditions. Where this policy and the Terms and Conditions conflict, the Terms and Conditions control.

Consultation Fees

Consultation fees pay for the review of your medical intake by a licensed provider. That review happens whether or not the provider concludes that treatment is appropriate for you.

If a provider determines that you are not a candidate for treatment before any medication is dispensed, your consultation fee is refundable. Contact us at support@everwh.com and we will process the refund to your original payment method.

Dispensed Medication

Prescription medications cannot be returned, reused, or restocked once they have shipped. Dispensed medication is therefore non-refundable, except where:

• the pharmacy shipped the wrong product or the wrong quantity; or
• the product arrived damaged, or arrived outside of its required temperature range.

In either case, contact us within seven (7) days of delivery with your order number and photographs of the packaging and product. We will arrange a replacement shipment or a refund.

Subscriptions and Prepaid Plans

Subscription plans renew automatically until you cancel. You may pause or cancel at any time from your account, or by contacting us at support@everwh.com, before your next fill date. Cancellation stops future fills and future charges; it does not refund a fill that has already been dispensed and shipped.

Multi-month prepaid plans cover a fixed number of fills at a discounted rate. If you cancel a prepaid plan partway through, we may issue a prorated refund for fills that have not yet been dispensed, less the value already received at the applicable single-month rate. Prorated refunds are handled case by case at our discretion.

Dose and Plan Changes

Dose changes are clinical decisions made by your prescribing provider, not selections made on your own. If your provider changes your dose or formulation, any resulting price difference is applied to your next fill and shown to you before it is charged.

Payment Disputes

Payments are processed by Stripe. If you believe a charge is incorrect, contact us at support@everwh.com before initiating a chargeback so we can review the order history with you.

Contact

Questions about this policy:

Email: support@everwh.com

EverWell Health LLC